In some cases, an order may be rejected. This usually happens if the data provided does not pass the required automated soft credit check.
Why do we carry out a credit check?
As we rent our products without a deposit, we rely on carefully checking orders to ensure that all necessary criteria are met. An essential part of this check is the credit check, which is based on various factors in order to make an informed decision.
What happens if the credit check is negative?
If the credit check reveals negative aspects, we unfortunately have to reject the order. This means that the requested products cannot be lent in this case.
Which providers do we use for the credit check?
We work with various factors to carry out the credit check, including CRIF, a provider of creditworthiness checks.
What can I do if I think my data is incorrect?
If you believe that incorrect information is stored with CRIF, you can request a self-disclosure and have your data corrected if necessary. You can find more information about this on the CRIF website: https://www.crif.de/konsumenten/selbstauskunft/.
Data protection and transparency
For data protection reasons, we do not have direct access to your data at CRIF. If you have further questions or concerns, you can contact CRIF directly to get a more detailed insight into your credit check.
How is a payment that has already been made refunded?
If your order has been declined and payments have already been made, the amount will be refunded immediately to the original means of payment.