If your chosen product is not the right one, you can return the goods within 14 days of receipt and cancel the contract. You are welcome to place a second order with the right product.
You can make a cancellation quickly and easily in our customer login:
https://portal.strollme.de/de/auth/login
You can access the portal using the email address you provided when placing your order and a one-time password
As soon as your cancellation has been recorded, you will receive an automated email with all the information about the return and a link to our returns portal.
You can find a video tour of the customer account here:
https://www.youtube.com/watch?v=DDcT77lnG-g