Great! After a 3-month product term, a product change is possible free of charge.
1. simply order your new favourite product in the shop.
2. you must cancel the old subscription online in your customer login.
Please select ‘Product change’/"Produkt wechseln" as the reason for cancellation.
This will offset minimum terms and any overpayments against the new subscription.
As soon as you have entered the cancellation, you will receive an e-mail confirmation with the return link.
Please use this link again for each parcel.
3. send the old product back to us as soon as you receive the new product.
Your old subscription will be cancelled automatically as soon as we have received and checked the complete product. Overpayments will be offset against the new subscription.