Has your child grown? The bike is too small? Your baby no longer wants to lie down?
No problem!
You can switch to another main product after just 3 months of using the product.
So you can switch from the .... pram to a baby carrier .... balance bike to handcart ...bike trailer to child seat and so on... and so on.
This requires 3 simple steps:
Step 1:
Please order your new favourite product in the shop.
Choose the same minimum term as your previous subscription or even longer.
Because the previous months will be credited to you retrospectively.
The new rental price will therefore be adjusted to your new product.
Step 2:
You must cancel your old subscription online in your customer login.
Please select ‘Ordinary cancellation’ as the cancellation type and ‘Product change’ as the
reason for cancellation ‘Product change’.
As a result, minimum terms and any overpayments will be offset against the new subscription.
You will receive a link to the returns portal in the cancellation confirmation.
Step 3:
After you have received the new product:
Please remove any coarse dirt from the old product and repack it in the box with all the accessories supplied. For accessories that were delivered in a separate box, please also pack these separately.
You will have received a link to our returns portal in the cancellation confirmation.
You can use this to create return labels.
Please note that a separate return label must be generated for each parcel. To do this, please click on the ‘Additional shipment’ button.